SawNet Service Committment
If you don't
find answers to your questions here you may call SawNet 509-427-4865
(Stevenson, WA) or toll free at 888-427-4865 and talk to our highly-experienced
technical support staff. Tech support hours are currently Monday-Friday
8am - 5pm. You may also send mail to support@Saw.Net
(Email will be replied to within 24 hours).
maintains 24 hour x 7 day x 365 day support on our online systems and are
on call for network emergencies.
SawNet strives to provide the highest the level of service to
our customers. We will try to complete normal customer service requests
by the end of each work day if the request is submitted before 3:00PM
Mon-Fri. Otherwise, within 24 hours we will respond to the request
with an anticipated time of completion. We will also notify the
customer by email or phone when the request has been completed.
SawNet also provides managed service contracts
for mission critical networks and colocated servers.